Operational Accountability in Coding: Using MOCHA to Clarify Roles and Reduce Audit Risk

Coding accuracy is at the heart of healthcare reimbursement, compliance, and operational integrity. Yet many organizations face a common challenge that often goes unaddressed—unclear roles and responsibilities within coding workflows. When accountability is not well defined, even experienced teams can encounter delays, inconsistencies, and increased audit risk.

This session introduces the MOCHA framework as a practical approach to bring clarity and structure to coding operations. Participants will explore how clearly defining roles such as Manager, Owner, Consultant, Helper, and Approver can improve communication, strengthen decision-making, and support more consistent coding practices.

Through real-world examples and practical insights, attendees will learn how to reduce operational ambiguity, improve collaboration between coding, compliance, and provider teams, and build workflows that support audit readiness. Whether you are leading a team or working within coding operations, this session offers meaningful strategies to strengthen accountability, improve accuracy, and support long-term revenue cycle success.

Jacinta Davis, BSHM, CCMA, CPC, CPB, RCMS, Licensed AAPC Approved Instructor and Owner of JM Healthcare Solutions, Jacinta Davis brings extensive experience in healthcare revenue cycle management, coding, and compliance. She specializes in training professionals to optimize claim workflows, prevent errors, and improve financial performance. Jacinta is known for her practical, engaging teaching style and her ability to turn complex processes into actionable strategies that deliver measurable results for healthcare organizations.