CCM, PCM & RPM: Turn Care into Revenue and Advancing Care Beyond the Visit

Chronic Care Management (CCM), Principal Care Management (PCM), and Remote Physiologic Monitoring (RPM) have become essential tools for medical practices seeking to improve patient outcomes, expand access to care beyond the traditional office visit, and create sustainable, value-aligned revenue streams. However, despite their potential, many practices struggle with implementation due to unclear operational requirements, inconsistent workflows, documentation gaps, and heightened payer scrutiny. 

This in-depth, practice-focused webinar is designed to help providers and practice leaders understand what must be in place before launching CCM, PCM, and RPM services to ensure long-term success. Rather than focusing solely on billing opportunities, this session emphasizes the critical clinical, operational, and compliance foundations that support these programs and protect practices from denials, recoupments, and audit risk. 

Attendees will gain clarity on patient eligibility, consent requirements, staffing and supervision models, technology selection, and care coordination workflows necessary to deliver these services effectively at the provider office level. The session will also explore how to align care management activities with CMS guidance, ensure documentation supports billed services, and establish internal oversight processes to maintain program integrity as volume grows. 

Whether your practice is evaluating these services for the first time or looking to optimize an existing program, this webinar provides actionable best practices and real-world insights to help you confidently implement CCM, PCM, and RPM in a compliant, scalable, and patient-centered way. 

• Differentiate CCM, PCM, and RPM services
• Understand the clinical intent, patient eligibility, and use cases for each program
• Identify when CCM vs. PCM is most appropriate for a patient population
• Identify operational readiness requirements
• Assess staffing, workflows, and care team roles required for successful implementation
• Understand provider, clinical staff, and third-party vendor responsibilities
• Apply billing, coding, and documentation best practices
• Review key CPT codes, time thresholds, and supervision requirements
• Recognize common billing and documentation errors that trigger denials and audits
• Implement compliant patient enrollment and consent processes
• Understand CMS consent requirements and how to operationalize them
• Ensure ongoing patient engagement and documentation support
• Evaluate technology and vendor considerations
• Identify critical features practices should require from CCM/PCM/RPM platforms
• Understand data integration, reporting, and audit support expectations
• Mitigate compliance and audit risk
• Align workflows with CMS guidance and payer scrutiny
• Establish internal monitoring and quality oversight processes

• Overview of CCM, PCM, and RPM services and their clinical intent
• Patient eligibility criteria and appropriate program selection
• Practice readiness assessment and pre-implementation requirements
• Patient enrollment and CMS consent requirements
• Staffing models, care team roles, and supervision expectations
• Care coordination workflows and patient engagement strategies
• Billing, coding, and documentation essentials
• Common compliance risks, denials, and audit triggers
• Technology and vendor selection considerations
• Participants will leave with a clear roadmap for implementing CCM, PCM, and RPM services confidently while balancing patient care, operational efficiency, and compliance so these programs become a sustainable asset rather than an administrative burden
• Live Q&A Session

•  Medical Practice Administrators & Managers
•  Physicians & Advanced Practice Providers
•  Revenue Cycle & Billing Leaders
•  Care Management & Population Health Teams
•  Compliance & Audit Professionals
•  Coding, Documentation, and CDI Professionals
•  Value-Based Care and Quality Improvement Leaders
•  Clinical Operations and Practice Management Teams
•  Health Information Management and Health IT Leaders
•  Practice Executives and Operational Directors
•  Practices exploring CCM, PCM, or RPM for the first time or seeking to optimize existing programs

Corella Lumpkins is Manager of Coding, Compliance, and Provider education at Loudoun Medical Group (LMG), a physician-owned multi-specialty Accountable Care Organization in the Northern Virginia/DC suburbs. Corella works closely with providers in navigating patient-centric value-based care.

As a subject matter expert, she has over 36 years of experience working in every area of the healthcare revenue cycle on both the payer and provider sides. Corella holds a bachelor’s degree in healthcare administration, 13 certifications, and has an extensive background in auditing, billing, coding, claims adjudication, implementing corporate compliance programs, CDI, education, risk adjustment, denials, and practice management.

Corella has held leadership roles at GW, Lifebridge, Johns Hopkins, and the University of Maryland health systems. Corella is a national speaker, published author, AAPC approved instructor, adjunct faculty for Towson University, and the AAPC’s Emerging Leaders Program. She proudly serves an Education Officer for her local AAPC chapter, as a member of the 2025-2026 Association of Clinical Documentation Integrity Specialists (ACDIS) Leadership Council and as an Officer and committee chair for the 2025-2027 AAPC National Advisory Board.