Rejections vs Denials: What’s Costing You Revenue?

Healthcare claims can feel complex, with many checkpoints before reaching payment. One common source of confusion is the difference between claim rejections and claim denials. While often used interchangeably, they occur at very different points in the revenue cycle. This session will guide participants through the journey of a claim, showing where errors happen and how even small mistakes can delay reimbursement.

Attendees will learn practical strategies to prevent front-end claim rejections and back-end denials, streamline workflows, and foster stronger collaboration across registration, coding, billing, and payer teams. Real-world examples and actionable tips will help participants identify patterns, reduce rework, and support their organization's financial health. Whether you are new to revenue cycle management or an experienced professional, this session provides valuable insights to submit cleaner claims, improve efficiency, and feel more confident navigating the reimbursement process.

• Distinguish clearly between claim rejections and claim denials.
• Identify where in the revenue cycle each type of issue occurs.
• Recognize the most common causes of front-end claim rejections.
• Understand common causes of back-end claim denials, including medical necessity and documentation errors.
• Apply practical strategies to prevent claims from being rejected before payer adjudication.
• Implement proactive denial prevention techniques to reduce delays and revenue loss.
• Strengthen collaboration between patient registration, coding, billing, and payer communication teams.
• Analyze rejection and denial data to identify recurring patterns and systemic issues.

• Overview of the revenue cycle and its key stages.
• Definition and examples of front-door claim rejections.
• Common causes of back-door claim denials.
• Differences between rejections and denials and why it matters.
• Real-world examples of claims and error resolution strategies.
• Front-end workflow optimization to prevent errors.
• Cross-department communication and collaboration best practices.
• Root cause analysis for recurring rejections and denials.
• Proactive approaches to reduce administrative burden and improve cash flow.
• Tips for implementing improvements immediately within healthcare organizations.
• Live Q&A Session

• Revenue Cycle Managers
• Revenue Cycle Analysts
• Medical/Billing Coders
• Compliance Staff
• Registration Staff
• Healthcare Administrators
• Clinical Documentation Staff
• Financial/Patient Counselors
• HIM Professionals
• Payer Relations Staff
• Appeals Specialists
• Office Managers
• QA/Audit Staff
• Revenue Cycle Consultants

Jacinta Davis, BSHM, CCMA, CPC, CPB, RCMS, Licensed AAPC Approved Instructor and Owner of JM Healthcare Solutions, Jacinta Davis brings extensive experience in healthcare revenue cycle management, coding, and compliance. She specializes in training professionals to optimize claim workflows, prevent errors, and improve financial performance. Jacinta is known for her practical, engaging teaching style and her ability to turn complex processes into actionable strategies that deliver measurable results for healthcare organizations.