Transforming Patient Portals into Engagement Engines

Event Date: Wednesday, April 15, 2026

Time: 1 pm ET | 12 pm CT | 11 am MT | 10 am PT 

Duration: 60 minutes

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Course Description:

Patient portals have become essential tools in modern healthcare, yet many organizations struggle to maximize their potential for meaningful patient engagement. This webinar explores evidence-based strategies for improving patient access to health information and fostering stronger connections between patients and their care teams. Participants will learn practical approaches to increase portal adoption and overcome common barriers that prevent patients from fully utilizing these digital tools. The session addresses how to make health information more accessible and understandable, while ensuring that portal solutions work for diverse patient populations with varying levels of digital literacy and technological access. 

Attendees will discover strategies for facilitating effective communication between patients and care teams, supporting patients in taking active roles in their healthcare decisions, and implementing features that enhance the overall patient experience. We’ll discuss approaches for measuring success and demonstrating the value of patient portal initiatives within healthcare organizations. This session will provide actionable insights and practical strategies. Whether you’re in the early stages of planning a patient portal implementation or seeking to improve an existing program. Join us to explore how patient portals can evolve from basic information access points into comprehensive engagement platforms that truly connect patients to their care.

Learning Objectives:·  

• Transform patient portal strategies to drive meaningful engagement and strengthen patient-provider relationships across their organization.  
• Leverage evidence-based approaches to increase portal adoption and sustain long-term patient participation in their care.  
• Optimize portal functionality to deliver seamless, patient-centered experiences that improve health outcomes and satisfaction.  
• Build organizational capabilities to overcome common barriers and challenges in patient portal implementation and adoption.  
• Demonstrate portal impact through strategic measurement approaches that align digital engagement with organizational goals and patient needs.

Areas Covered in the Session:

• Overcoming Barriers to Portal Adoption 
• Making Health Information Patient-Friendly 
• Enabling Two-Way Communication 
• Supporting Shared Decision-Making 
• Addressing Health Equity and the Digital Divide 
• Advanced Portal Features That Drive Engagement 
• Measuring Impact and Success
• Live Q&A Session

Suggested Attendees:

• Healthcare administrators
• Patient experience leaders
• Health information management professionals
• IT and digital health teams
• Clinical leaders and care coordinators
• Population health managers
• Quality improvement professionals
• Telehealth program managers
• Compliance and privacy officers
• Patient access and registration staff 

About the Presenter:

Rana Abuzir, RHIT serves as AHIMA’s Director of Health Information Practice Advancement, where she leverages over 15 years of transformative leadership experience to advance workforce development in healthcare. In her current role, Rana leads Communities of Practice (CoPs) focused on critical areas including Revenue Cycle Management, AI, and Privacy and Security, AI and Health Data Access and Use. She directs volunteer workgroup projects and comprehensive resource development initiatives that elevate health information standards and champion professional excellence across the industry. 

Rana’s impact on the profession is exemplified through her successful administration of a $4.9 million Department of Labor apprenticeship grant, which produced 270+ newly credentialed health information professionals while building a groundbreaking apprenticeship network spanning 145+ employers across 42 states. Through strategic collaboration with national employers, she established completion criteria, oversaw Related Technical Instruction (RTI), and implemented robust performance monitoring systems that prepared apprentices with the essential skills, knowledge, and experience needed to excel in today’s health information environment. 

As a strategic leader, Rana bridges industry innovation with practical implementation through policy integration and cross-functional coordination. Her expertise encompasses healthcare trends monitoring, standards development, and strategic workforce planning, enabling organizations to stay ahead of evolving industry demands while building sustainable talent pipelines. 

A distinguished speaker at conferences, Rana continues to strengthen the health information profession through strategic planning, education, mentorship, and evidence-based solutions that drive meaningful advancement and support professional growth throughout the field. 

Additional Information:

System Requirement:

• Internet Speed: Preferably above 1 MBPS
• Headset: Any decent headset and microphone which can be used to hear clearly

For more information, you can reach out to the below contact:
Toll-Free No: 1-302-444-0162
Email: care@skillacquire.com