Diffusing Aggressive Behavior to Stop Violence in Healthcare Workplace

  • Course level: All Levels
  • Duration 1h
  • Last Update October 18, 2021


Healthcare personnel is at higher risk of workplace violence than the average U.S. employee. This webinar will focus on ways to reduce the frequency of aggressive behavior and techniques to diffuse the behavior should it occur. It will define what types of actions are considered aggressive, such as verbal assaults, physical attacks, and threats of violence, and address their impact on recipients and witnesses. Prevention strategies will be outlined, including environmental design, organizational policies, and team and individual practices. The session will describe effective post-event responses and the value of record-keeping and program evaluation. At the conclusion of the session, participants will be able to take concrete actions to increase their own level of safety, as well as the safety of all those in the healthcare setting.

What Will I Learn?

  • Understand what is considered aggressive behavior in the healthcare workplace
  • Recognize the impact of workplace aggression
  • Identify risk factors that increase the likelihood of aggression
  • Identify environmental design factors that reduce the likelihood of aggressive behaviors
  • Identify organizational strategies that reduce the likelihood of aggressive behaviors
  • Identify team practices that reduce and diffuse aggressive behaviors
  • Identify individual techniques that reduce and diffuse aggressive behaviors
  • Understand the types of responses required after an aggressive incident
  • Recognize the importance of record-keeping and program evaluation

About the instructor

Eleanor Feldman Barbera, Ph.D. is a licensed psychologist and long-term care industry expert who combines her training with decades of experience to provide innovative solutions to problems affecting cost and quality of care. She speaks internationally on aging and mental health, and she writes the award-winning biweekly McKnight’s LTC News column, The World According to Dr. El. She is the author of The Savvy Resident’s Guide and is an expert media resource for publications such as The Washington Post, Kaiser Health News, and AARP.
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Material Includes

  • PDF
  • Full Webinar Video with unlimited access
  • Transcript


  • Operating System: Windows any version preferably above Windows Vista & Mac any version above OS X 10.6
  • Internet Speed: Preferably above 1 MBPS
  • Headset: Any decent headset and microphone which can be used to talk and hear clearly

Target Audience

  • CEOs
  • CFOs
  • COOs
  • Physicians
  • Nurses
  • Non- Physician Practitioners
  • Medical officers
  • Practice Managers
  • Safety Manager
  • Compliance officers
  • Hospital Staff
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